A demand letter is a formal notice sent by a plaintiff or law firm to a business, claiming that its website or digital services are not accessible and requesting that accessibility issues be fixed—often before filing a lawsuit.
Why it matters:
Receiving a demand letter can be a warning sign that your website may not comply with accessibility laws. Addressing these issues promptly can help avoid costly litigation and reputational harm.
Where it’s used:
Demand letters are common in the U.S., particularly under the Americans with Disabilities Act (ADA), and are often the first step before an accessibility lawsuit.
Learn more:
- How Common Are ‘Copycat’ Web Accessibility Demand Letters?